(Last Updated: 07/11/2023)

 This Privacy Policy applies to the personal information that you provide to The Water Street Collective Limited (“we”, “our” or “us”) in connection with your interactions with us online on the websites that link to this Privacy Policy (collectively, the “Site”). By interacting with us and sharing information about yourself or others, you agree that the personal information you share will be handled in accordance with this Privacy Policy, as amended.


Geographic Restrictions. The Site operated, in whole or in part, from Canada. Personal information may be accessed by us or transferred to us in Canada or to our affiliates, business partners, or service providers elsewhere in the world. By using the Site, or transmitting information to us, regardless of where you live in the world, you consent to have any personal information you provide to us processed in Canada or elsewhere in the world, where it will be subject to the laws of the jurisdiction in which it is stored or processed, and you authorize us to process your personal information in accordance with this Privacy Policy. We will undertake reasonable steps to protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored, although we cannot guarantee against illegal access to it and we disclaim liability for such illegal access. You may request further details about the countries outside Canada in which your personal information may be stored or processed, and the purpose of such processing, by contacting us at 1-888-365-Ryde (7933) or info.ca@ryde.com.


The Water Street Collective generally collects, holds, uses and discloses personal information to provide our products and services, manage our business and relationships and better understand the individuals we engage with. For example, we may collect and handle personal information:

  • to provide you with information about our products, services and offerings, including as to quality of our products and stocklists;
  • to respond to, and deal with, any requests, queries, claims, investigations and complaints;
  • to verify, maintain and update our records;
  • to protect the safety and security of our customers, staff, sites and assets;
  • to comply with our legal obligations;
  • to protect and defend our legal rights;
  • to co-operate with regulatory investigations and activities;
  • to facilitate any business acquisitions we or our related companies are involved in, including any related transitional and business integration activities; and
  • for other purposes in accordance with all applicable laws.

We may not be able to do these things, or at least, do them as effectively, if we are unable to collect the personal information we seek. For example, we may not be able to respond to your requests and queries.


Personal Information. “Personal information” is information that relates to a natural person and directly or indirectly allows that person to be identified, such as your name, telephone number, mailing address, billing address or email address. Personal information does not include aggregated information, or any personal information that has been de-identified through the removal of potentially identifying details, such that the data may not be identified with a particular individual.

We collect personal information about you in many ways, including directly from you, your devices and your interactions with us on the Site, and automatically via technologies on the Site (according to your preferences – see below). We may also receive personal information about you from service providers that provide services for us in connection with the Site such as address update services, as well as from service providers to whom you have provided personal information.

There are several ways in which you may explicitly and intentionally provide us with, and consent to our collection, use, storage and communication (“processing”) of your personal information,

Examples of Personal Information That You May Provide

  • Subscribing to Our News and Alerts. When you subscribe to our email list, we collect, and associate with your account, personal information like your name and email address. 
  • Updating Your Account. You can update certain personal information associated with your account by by calling 1-888-365-Ryde (7933) to speak with a customer service representative. You may also use the ‘contact us’ form or email info.ca@ryde.com.
  • Completing a “Contact” Form. If you complete a “contact” request, then you may provide certain personal information about your request and contact information for us to respond to your request.
  • Initiating a “Chat with Us” Request. If we offer a chat feature, then any personal information you provide by interacting with this feature may be processed by us or our service providers to answer your questions and provide you with personal information you are requesting.
  • Enquiry and complaint details (which may in some cases include health information);
  • Submitting Content to Us. When you use the Site we may process content you share or review (including things like your comments on message boards and photos you upload) and personal information related to them (for example, location tags in photos). This will make it easy for you to do things like share items/materials, post messages, and respond to offers and other personal information from us.

Examples of Personal Information That May Be Collected Automatically:

  • Location Information. Your devices may transmit to us information, such as your IP address, which allows us to infer your general location (e.g., region, city and state). This allows us to provide you with content and offers that may be relevant to you based on your location, such as helping you find a retailer of one of our products near you, offers, coupons, and promotions that are available in your area.
  • Traffic Data. Whenever you visit or interact with the Site, we (as well as our service providers) may use assorted technologies that automatically or passively collect information about how it is accessed and used by you. We refer to this information as traffic data. Traffic data may include, but is not limited to, your IP address, device type used to access the websites (i.e., computer or mobile device), unique number assigned to identify such device, application version, click path taken through the websites and your use of features or applications on the websites. Technologies we use to collect traffic data, include, but are not limited to, cookies and beacons.
  • Cookies. Cookies are pieces of information that a website stores on your computer that identifies your browser, device and/or IP address – but not you as an individual – each time you visit our Site. We may place temporary cookies or similar files on your computer or other devices used to access the Site to facilitate navigation (e.g., to streamline the login process), to personalize your experience while visiting the Site (e.g., allowing us to select content that is most likely to appeal to you based on your preferences or location), and for security purposes (e.g., to maintain security while you browse the Site and help ensure that only authorized consumers are on the Site). Please refer to your browser’s help menu for more information on how to manage your cookie settings. If you disable or opt out of receiving cookies, some features and services on the Site may not work as intended and you may not have access to all of the services and features we may offer.
  • Beacons. Web beacons (also known as spotlight tags, Internet tags, pixel tags and clear GIFs) are transparent images that may appear on the Site, in our emails, or elsewhere. Web beacons may collect information about your interactions with the Site and our emails, including the pages you view, the emails you open, the features you use, the links you click and other actions you take in connection with the Site or emails from us in order to deliver content that may be of the most interest to you and, where aggregated with other user data, to improve the Site, our services, and our products.


We do not sell, rent or share your personal information except as described in this Privacy Policy.

  • Our Service Providers and Affiliates. We may share your personal information with our affiliates or with non- affiliated third parties that perform services for us and to help us provide the Site and its offerings to you. For example, among other things, we may use service providers to ship the products you order directly to you, to host the Site, to maintain our customer database, to correct technical problems and malfunctions on the Site and to help us provide, improve, protect, and promote the Site, brands, products or services, such as service providers that administer our sweepstakes, contests and other promotional events.       Such service providers are required to process your personal information only for the purpose for which they have been engaged, to keep it confidential, and to protect it using appropriate security safeguards.
  • Certain Mobile Carriers. If you request services via a mobile device, your request will necessarily be transmitted via your mobile carrier’s network and your carrier may have access to it. Consult your carrier’s privacy policy for additional information.
  • Other Consumers. When you register for the Site you may be asked to create a user name. Your user name, alias, avatar, location, city and state of residence may be shared with other consumers that access the Site, depending on your preferences and how you use the Site. Moreover, when logged into the Site, your on-line presence within the Site may be disclosed to other users, including if you make submissions or post comments, and we or other consumers on the marketing list who access the Site may be able to comment on submissions or comments you choose to share. Certain features (such as message boards) may let you make additional information available to us or other consumers on the marketing list who access the Site. To further protect your privacy, we encourage you not to post or otherwise disclose on the Site your phone number, physical address, e- mail address, or other personally-identifying or sensitive information.
  • Social media and digital platforms, who may also use personal information as set out in their own privacy policies, particularly in respect of their registered users;
  • Other Third Parties. We may also share your personal information with non- affiliated third parties, including, for example: (1) if we believe that there has been a violation of our policies regarding the Site; (2) if we believe that someone may be causing injury to our rights or property, or those of anyone else; (3) to respond to judicial process or to provide personal information to law enforcement or other governmental agencies; (4) otherwise as required or permitted by law; or (5) in the event of a liquidation, reorganization, merger, consolidation, change of control, asset or stock acquisition/disposition or other corporate combination.


We use reasonable precautions, including, but not limited to, technical, administrative, and physical procedures, that are designed to protect personal information from loss, misuse, or alteration. Although guaranteed security does not exist on the Internet or offline, we make commercially reasonable efforts to handle such personal information consistent with this Privacy Policy and applicable laws. Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties. Therefore, your use of the Site, social media and other platforms and sharing of your personal information with us is at your own risk.


Unsubscribe. If at any time you wish to be removed from our marketing list, you can click the “Unsubscribe” at the bottom of any marketing emails you receive from us or by calling 1-888-365-Ryde (7933) to speak with a customer service representative. You may also use the ‘contact us’ form or email info.ca@ryde.com.

Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding service related messages (e.g., responses to requests for personal information you pose to us either through use of the Site or by other means, recall information, etc.), and, unless you request deletion of your personal information, will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Site and our services, and may nonetheless be subject to dissemination to the entities identified above in the section of this policy entitled “Whom We May Share Personal Information With.”

Do Not Track Requests & Third-Party Tracking. Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as traffic data described above) invisible to usage analytics tools, your online activities within a brand website are not omitted from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part. Third-parties, other than our service providers (such as the Site website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the Site. That said, we cannot control all tracking by third parties not affiliated or under contract with us, and there may be some third- party tracking over time and across third-party websites that occurs without our knowledge or consent.

Making Changes to Your Personal Information. You can update certain personal information associated with your account(such as mailing and email address) by calling 1-888-365-Ryde (7933) to speak with a customer service representative. You may also use the ‘contact us’ form or email info.ca@ryde.com. See details below re other rights respecting your personal information.

How You Can Protect Your Privacy When Using the Site. You understand that personal information that you post in any public areas of the Site or social media channels can be read, collected, or used by other users of the Site, and could be used to send you unsolicited messages. You are encouraged to exercise caution when posting personal information about yourself in public areas.


You have various rights with respect to our use of your personal information:

Access: You have the right to request whether we process personal information about you and to request a copy of such information. To do so, please contact us at the details provided below. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal information about another person, or if we are legally prevented from disclosing such information.

Accuracy: We aim to keep your personal information accurate, current, and complete. We encourage you to log into your account to make necessary changes or to contact us at the details provided below to let us know if any personal information is not accurate or changes, so that we can update your personal information.

Consent Withdrawal: If you have provided your consent to the processing of your personal information, you have the right to fully or partly withdraw your consent. To withdraw your consent please follow the opt-out links on any marketing message sent to you or contact us at the details provided below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing. Note that if you withdraw your consent, we may be unable to provide you with certain services, features or benefits. Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our services.

Complaints: If you believe that your personal information protection rights may have been violated, you have the right to lodge a complaint with the applicable supervisory authority in your province of residence or to seek a remedy thought the courts.

Rights for Quebec Residents: If you reside in the province of Quebec, in certain circumstances, you may also have: i) the right to request that we cease disseminating your personal information, ii) the right to request that we de-index any hyperlink attached to your name that provides access to information by a technological means; iii) the right to request that we re-index a link providing access to information; or iv) the right to request that we communicate to you, as well as to any person or body authorized by law to collect such information, any computerized personal information collected from you in a commonly used technological format.

You may enquire about your personal information rights by contacting us at the coordinates provided below.


From time to time, we may provide information about or links to unaffiliated third-party websites. Those websites operate independently from us and may have their own privacy statements in place which we recommend you review if you visit any linked websites. To the extent any such third-party websites you visit are not owned and operated by us, we are not responsible for their content or any use of those websites. The ability to access information of third parties from the Site, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their services, other websites, products, services, locations or other content.


We reserve the right to change our Privacy Policy without prior notice to you. We will update this page when we do so. You should check our Privacy Policy frequently on the Site to see recent changes. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect. 


Should you have any other questions about our Privacy Policy, please contact us at 1-888-365-Ryde (7933) or info.ca@ryde.com.